Comments on: A gripe http://www.pixelatedimage.com/blog/2008/09/a-gripe/ The Blog of Photographer David duChemin // Gear is Good. Vision is Better. Sat, 11 Feb 2012 05:12:59 +0000 hourly 1 http://wordpress.org/?v=3.1.1 By: Dan Bannisterhttp://www.pixelatedimage.com/blog/2008/09/a-gripe/comment-page-1/#comment-2210 Dan Bannister Sun, 07 Sep 2008 12:23:49 +0000 http://www.pixelatedimage.com/blog/?p=1207#comment-2210 Tell me about it. I am CPS and the service still sucks. I don't get it either, Nikon is kinking butt with the D3, the SB900 etc. and Canon still acts like you're a serial killer when you walk in to service with a $5000 piece of month old kit that doesn't work.You might not like ranting but I do, and I post it whenever I get a chance, check it out:http://www.onewordphotography.com/blog/?p=124http://www.onewordphotography.com/blog/?p=90http://www.onewordphotography.com/blog/?p=42 Tell me about it. I am CPS and the service still sucks. I don’t get it either, Nikon is kinking butt with the D3, the SB900 etc. and Canon still acts like you’re a serial killer when you walk in to service with a $5000 piece of month old kit that doesn’t work.

You might not like ranting but I do, and I post it whenever I get a chance, check it out:

http://www.onewordphotography.com/blog/?p=124

http://www.onewordphotography.com/blog/?p=90

http://www.onewordphotography.com/blog/?p=42

]]> By: Garyhttp://www.pixelatedimage.com/blog/2008/09/a-gripe/comment-page-1/#comment-2206 Gary Sat, 06 Sep 2008 02:43:03 +0000 http://www.pixelatedimage.com/blog/?p=1207#comment-2206 David:I have to tell you I use Nikon and when my wife and I moved to the D300 she got one of the faulty ones. Went back to the Camera shop and the professional saleslady just wanted to know what was wrong and we had a new camera. Just keep thinking D700, but to change a syastem was costly, but I would if the service/caompany was that cocky. David:

I have to tell you I use Nikon and when my wife and I moved to the D300 she got one of the faulty ones. Went back to the Camera shop and the professional saleslady just wanted to know what was wrong and we had a new camera. Just keep thinking D700, but to change a syastem was costly, but I would if the service/caompany was that cocky.

]]> By: bradhttp://www.pixelatedimage.com/blog/2008/09/a-gripe/comment-page-1/#comment-2190 brad Fri, 05 Sep 2008 00:48:23 +0000 http://www.pixelatedimage.com/blog/?p=1207#comment-2190 I haven't had to do much with Pentax' support, but the little contact I've had sort of assures me that I'm just lucky things keep working right. If Nikon has a better rep in customer service too, then that's putting more pressure on me to jump ship. As if that D700 wasn't temptation enough... I haven’t had to do much with Pentax’ support, but the little contact I’ve had sort of assures me that I’m just lucky things keep working right. If Nikon has a better rep in customer service too, then that’s putting more pressure on me to jump ship. As if that D700 wasn’t temptation enough…

]]> By: Deigh Bateshttp://www.pixelatedimage.com/blog/2008/09/a-gripe/comment-page-1/#comment-2186 Deigh Bates Thu, 04 Sep 2008 16:50:44 +0000 http://www.pixelatedimage.com/blog/?p=1207#comment-2186 I think you are sure right on with this posting. Canon L series lens are wonderful and I love my 5D but the service is just awful. The maze you have to go through to talk to anyone is a - maz -ing - and then once you do get a person the attitude is elitist and snotty. However I did get the camera body back in great working order. Thanks for doing this. Perhaps Canon will take note. I think you are sure right on with this posting. Canon L series lens are wonderful and I love my 5D but the service is just awful. The maze you have to go through to talk to anyone is a – maz -ing – and then once you do get a person the attitude is elitist and snotty. However I did get the camera body back in great working order. Thanks for doing this. Perhaps Canon will take note.

]]> By: Davidhttp://www.pixelatedimage.com/blog/2008/09/a-gripe/comment-page-1/#comment-2185 David Thu, 04 Sep 2008 15:22:04 +0000 http://www.pixelatedimage.com/blog/?p=1207#comment-2185 Sean - thanks for piping up. I don't have an axe to grind with Canon, so it's nice to hear a positive story. I only wish it were not so much the apparent exception to the rule... Sean – thanks for piping up. I don’t have an axe to grind with Canon, so it’s nice to hear a positive story. I only wish it were not so much the apparent exception to the rule…

]]> By: Sean Phillipshttp://www.pixelatedimage.com/blog/2008/09/a-gripe/comment-page-1/#comment-2183 Sean Phillips Thu, 04 Sep 2008 14:14:03 +0000 http://www.pixelatedimage.com/blog/?p=1207#comment-2183 My Dad recently took a lens into the service center here in Calgary because it had a dust bunny inside. With no questions asked they took, cleaned it, tested it and ended up replacing some parts related to the AF system, and sent it back in a week. He was very happy. I'm no fanboy either, but that one experience with Canon service was very good... My Dad recently took a lens into the service center here in Calgary because it had a dust bunny inside. With no questions asked they took, cleaned it, tested it and ended up replacing some parts related to the AF system, and sent it back in a week. He was very happy. I’m no fanboy either, but that one experience with Canon service was very good…

]]> By: Ron Carrollhttp://www.pixelatedimage.com/blog/2008/09/a-gripe/comment-page-1/#comment-2182 Ron Carroll Thu, 04 Sep 2008 13:36:00 +0000 http://www.pixelatedimage.com/blog/?p=1207#comment-2182 GKB, I think you may be on to something. I recently saw market data showing Nikon's market share was very close to Canon's when you include the consumer level cameras. So maybe that's where Canon is focusing right now. It'd probably be cheaper for Canon to replace those cameras, under warranty, rather than repairing them. But whatever the reason(s), something's clearly amiss with Canon. GKB, I think you may be on to something. I recently saw market data showing Nikon’s market share was very close to Canon’s when you include the consumer level cameras. So maybe that’s where Canon is focusing right now. It’d probably be cheaper for Canon to replace those cameras, under warranty, rather than repairing them. But whatever the reason(s), something’s clearly amiss with Canon.

]]> By: trevor meierhttp://www.pixelatedimage.com/blog/2008/09/a-gripe/comment-page-1/#comment-2181 trevor meier Thu, 04 Sep 2008 13:25:44 +0000 http://www.pixelatedimage.com/blog/?p=1207#comment-2181 I echo the experience, and the sentiments. Before a big doc shoot in Rwanda, I once had to have my 70-200 shipped back to me after 6 weeks on the bench at Canon. They had simply forgotten about it. I echo the experience, and the sentiments. Before a big doc shoot in Rwanda, I once had to have my 70-200 shipped back to me after 6 weeks on the bench at Canon. They had simply forgotten about it.

]]> By: timfythetoohttp://www.pixelatedimage.com/blog/2008/09/a-gripe/comment-page-1/#comment-2180 timfythetoo Thu, 04 Sep 2008 13:24:29 +0000 http://www.pixelatedimage.com/blog/?p=1207#comment-2180 We had good service with Canon last year when I was havign my err99 issues. Great service over the phone trying to help me diagnose the issue just in case I didnt have to send it in and speedy service after having to send it in. But right now I need to send it in again for shutter button issues and this time I am out of warranty and I dont have all the paperwork yet to apply for the CPS program.And worst of all I dont have a solid backup right now. I am hoping and praying for service similar to my last round and that I get to post something here that may be a decent counter to the rant. Pray for me and my 30D. We had good service with Canon last year when I was havign my err99 issues. Great service over the phone trying to help me diagnose the issue just in case I didnt have to send it in and speedy service after having to send it in. But right now I need to send it in again for shutter button issues and this time I am out of warranty and I dont have all the paperwork yet to apply for the CPS program.And worst of all I dont have a solid backup right now. I am hoping and praying for service similar to my last round and that I get to post something here that may be a decent counter to the rant. Pray for me and my 30D.

]]> By: GKBhttp://www.pixelatedimage.com/blog/2008/09/a-gripe/comment-page-1/#comment-2179 GKB Thu, 04 Sep 2008 13:01:23 +0000 http://www.pixelatedimage.com/blog/?p=1207#comment-2179 I think the problem, and this is purely conjecture, is a focus by Canon on the entry-level, consumer market. I get the feeling they are willing to sort of let the professional high-end market slip away, because they'd rather sell a million Digital Rebels and 18-200mm lenses to soccer moms than more pro gear. I wonder if their margins are bigger on the entry level stuff (likely, as the R&D that goes in to top level stuff works its way down into the smaller lines), so maybe it's just a business decision.Nikon is certainly becoming more and more attractive, and not just for their gear... I think the problem, and this is purely conjecture, is a focus by Canon on the entry-level, consumer market. I get the feeling they are willing to sort of let the professional high-end market slip away, because they’d rather sell a million Digital Rebels and 18-200mm lenses to soccer moms than more pro gear. I wonder if their margins are bigger on the entry level stuff (likely, as the R&D that goes in to top level stuff works its way down into the smaller lines), so maybe it’s just a business decision.

Nikon is certainly becoming more and more attractive, and not just for their gear…

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